National Code of Practice
Visit Britain have announced the introduction of a new National Code of Practice to replace the existing Visitors' Charter.
This will be an important development because VisitBritain plan to restrict marketing of attractions to those who have registered their commitment to the code.
The 15 principles of the Code formalise attractions' commitment to:
- providing accurate descriptions of operating hours, amenities, facilities and services, entry prices and any additional charges
- indicating any requirements for pre-booking and significant entry restrictions
- describing accessibility aspects
- sustaining high standards of maintenance, customer care, courtesy and cleanliness
- having regard to managing and operating the attraction in a sustainable way, considering public transport, locally sourcing food and other supplies, recycling, and minimising energy consumption and pollution
- providing facilities for visitor comments and complaints
Wide Support
Visit Britain have received a wide degree of support for this measure from bodies such as the National Trust and the Association of Leading Visitor Attractions.
Further Information
For further information visit the National Code of Practice page on Visit Britain's website by clicking here
Alternatively call the VisitBritain help line on 020 8563 3309 or email: qad@visitbritain.org